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| Terms and Conditions |
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Expedited Rush Embroidery Service
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A 48-hour service for logos on file, add 50% to total cost of order. A 72-hour service for logos on file, add 25% to total cost of order. A 7-day service, add 35% to total cost of order. Subject to availability.
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Terms
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- A 50% deposit is required on embroidery orders for accounts whose terms are C.O.D.
- New orders are shipped C.O.D., cashier’s check, money order, or credit card (Visa or MasterCard) until credit approved.
- Returned checks are subject to a $25.00 surcharge and company check privileges may be revoked.
- Open terms are available to customers upon approval of your credit application. Open terms are Net 20 from the date of invoice.
- ECI reserves the right to rescind terms at any time.
- ECI reserves the right to a 3% reject factor.
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Shipping
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All orders are shipped FOB Idaho via United Parcel Service, Federal Express, or truck line. Handling fees and C.O.D. charges (when applicable) will be added to all shipments. ECI is not responsible for any lost or delayed orders after shipments leave our warehouse.
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Claims & Returns
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- All claims for shortages, damaged, or incorrect merchandise must be brought to the attention of ECI’s Customer Service within 5 days of receipt of goods.
- All return requests must be approved by ECI. No returns will be accepted by our warehouse without a valid return authorization number.
- Authorized returns should be sent to: Returns Dept., Embroidered Corporate Image, 10318 N US 95, Hayden Lake, ID 83835.
- All returns are subject to a 20% restocking fee with a minimum fee of $25.00.
- Defective merchandise must be marked for easy identification.
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Duplicate Digitized Design Disk
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After original design/logo is paid in full, duplicate disks may be available at a minimum of $35.00 upon request.
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